At Zoo Shop, we understand that your pets are family, and you want their supplies to arrive quickly and safely. That’s why we’ve designed a delivery process that’s as reliable and caring as the products we offer. Whether you’re ordering essential Aquarium Cleaners, nutritious Bird Food, or fun Bird Toys, we ensure your items are delivered with efficiency and care.

Shipping Options

We provide two convenient shipping methods to suit your needs, both handled by trusted global carriers:

  • Standard Shipping: For a flat fee of $12.95, we use DHL or FedEx for fast and reliable delivery. Orders are processed within 1-2 business days, and you can expect your package to arrive within 10-15 days after shipment. This option is perfect if you need your pet supplies sooner.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. After order processing (1-2 days), delivery takes 15-25 days post-shipment. It’s an economical choice for stocking up on essentials like Aquarium Substrate or Bird Treats without extra costs.

Order Processing

Once you place an order, our team springs into action! We take 1-2 business days to carefully pick, pack, and prepare your items—ensuring everything from fragile Aquarium Thermometers to durable Aquarium Stands is secure. You’ll receive a confirmation email with tracking details as soon as your order ships, so you can monitor its journey to your doorstep.

Global Reach with Local Care

Based in Anchorage, we serve pet lovers worldwide (excluding only a few remote areas in Asia and elsewhere). Our logistics partners, like DHL, FedEx, and EMS, are chosen for their global reliability, meaning your products arrive safely whether you’re in the US, Europe, or beyond. We’re committed to making pet care accessible and convenient for everyone.

Returns and Support

If anything isn’t perfect, don’t worry! We offer a hassle-free return policy within 15 days of delivery. Just contact our friendly support team, and we’ll guide you through the process. Your satisfaction is our priority, because we believe every pet deserves the best—from Aquarium Water Treatments to Automatic Fish Feeders.

Tip: For urgent needs, choose Standard Shipping to get items like Aquarium Heaters or Bird Health Supplies faster. Combine items to qualify for free shipping and save!

Have questions about delivery? Reach out to us at [email protected]. We’re here to help you and your pets thrive!