Welcome to Zoo Shop’s FAQ page! We’re dedicated to providing top-quality pet supplies, including Aquarium Cleaners, Bird Food, and more, with a focus on reliability and care. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to contact our support team – we’re here to help you and your pets thrive!
Product Questions
What types of products do you offer for aquariums and birds?
We specialize in a wide range of aquarium and bird supplies. Our aquarium products include cleaners, décor, heaters, chillers, hydrometers, lights, pumps, filters, stands, substrate, test kits, thermometers, water treatments, aquariums, fish bowls, and automatic fish feeders. For birds, we offer carriers, diapers, feeding & watering supplies, food, health supplies, toys, and treats. All items are selected for quality and pet safety.
Are your products safe and reliable for my pets?
Absolutely! At Zoo Shop, we treat your pets like family. Our products, such as Aquarium Water Treatments and Bird Health Supplies, are chosen for their durability and effectiveness. We ensure everything from fragile Aquarium Thermometers to sturdy Aquarium Stands meets high standards for pet care.
Shipping and Delivery
What shipping options do you provide?
We offer two convenient shipping methods handled by trusted carriers like DHL, FedEx, and EMS. Standard Shipping costs $12.95 and delivers within 10-15 days after shipment (processed in 1-2 days). Free Shipping is available for orders over $50 via EMS, with delivery in 15-25 days post-shipment. This is perfect for essentials like Aquarium Substrate or Bird Treats.
How long does order processing take?
After you place an order, our team takes 1-2 business days to carefully pick, pack, and prepare your items. You’ll receive a confirmation email with tracking details once your order ships, so you can monitor its journey to your doorstep.
Do you ship globally?
Yes! Based in Anchorage, we serve pet lovers worldwide, excluding only a few remote areas in Asia and elsewhere. Our logistics partners ensure safe delivery to the US, Europe, and beyond.
How can I get urgent items faster?
For urgent needs like Aquarium Heaters or Bird Health Supplies, choose Standard Shipping with DHL or FedEx for quicker delivery. Combine items to reach the $50 threshold for free shipping and save!
Returns and Support
What is your return policy?
We offer a hassle-free return policy within 15 days of delivery. If anything isn’t perfect, just contact our friendly support team at [email protected], and we’ll guide you through the process. Your satisfaction is our priority!
How do I contact customer support?
Reach out to us at [email protected] for any questions about delivery, products, or returns. We’re here to help you and your pets thrive!
Payment and Accounts
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is handled with the utmost security to ensure a safe shopping experience.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save preferences, and enjoy a faster shopping experience in the future.
Still have questions? Email us at [email protected] – we’re always happy to assist!