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At Zoo Shop (operating through saveonpetssupply.com), we cherish the trust our global community of pet parents places in us. Just as we care for your finned and feathered family members with premium Aquarium Supplies and Bird Care products, we are deeply committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit our website.

1. Information We Collect

To provide you with a seamless and secure shopping experience, we collect information that you provide directly to us and through automated technologies:

  • Personal Information: This includes details you provide at checkout, such as your name, shipping address (e.g., 12022 Town Park Circle, Anchorage), email address, and payment information (e.g., Visa, MasterCard, JCB, or PayPal details).
  • Transaction Information: Details about the products you purchase, such as Aquarium Test Kits or Bird Toys.
  • Technical & Usage Data: Your IP address, browser type, device information, and how you navigate our site (e.g., pages you view, links you click).
  • Communications: Records of any correspondence with our support team via [email protected].

2. How We Use Your Information

Your data helps us create the convenient and trustworthy experience you expect from Zoo Shop. We use it to:

  • Process your orders for products like Aquarium Pumps & Filters or Automatic Fish Feeders and arrange shipping.
  • Provide customer support and respond to your inquiries.
  • Improve our website, product offerings, and your overall shopping journey.
  • Send you important administrative updates, order confirmations, and security alerts (Note: We focus on transactional communication, not marketing spam).
  • Protect against fraud and ensure the security of our website and services.

3. Sharing and Disclosure of Information

We value your privacy. We do not sell your personal information to third parties. We only share your data in the following limited circumstances:

  • Payment Processors: We share necessary payment information with our trusted partners like PayPal, Visa, and MasterCard to securely process your transaction.
  • Shipping Partners: We provide your name and delivery address to reputable logistics companies to deliver your Aquarium Stands or Bird Carriers.
  • Legal Obligations: We may disclose information if required by law, regulation, or legal process.
  • Business Transfers: In the event of a merger or sale, customer information may be transferred as a business asset.

Any third parties we engage are contractually obligated to keep your information confidential and use it solely for the services they provide to us.

4. Data Storage and Security

Based in the US, we serve a global audience. Your data may be stored and processed in the United States or other facilities operated by our service providers.

We implement a variety of robust security measures to maintain your safety. All transactions on our site are encrypted using advanced Secure Socket Layer (SSL) technology, ensuring your payment details are protected from start to finish. We treat your financial data with the utmost care.

5. Your Rights and Choices

You have rights regarding your personal information, which may include (depending on your location):

  • Access & Correction: You can review and update your account information at any time.
  • Data Portability: You can request a copy of the data you provided to us.
  • Deletion: You can request the deletion of your personal data, subject to certain legal obligations we may have.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies help us remember your preferences (like items in your cart) and make our site easier to use.

You can control cookies through your browser settings. Please note that disabling cookies may limit your ability to use some features of our website, such as the shopping cart.

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don’t hesitate to reach out to our friendly support team:

Email: [email protected]
Website: saveonpetssupply.com
Address: Zoo Shop, 12022 Town Park Circle, Anchorage, US 99577

Thank you for being a part of the Zoo Shop family.

The Zoo Shop Team